Nothing is more important to professional success than the ability to foster relationships with other companies, colleagues and peers. Shippers of all types and sizes often choose to develop a relationship with a flatbed trucking company because it’s less expensive than operating a private fleet. It’s also a great way to obtain a professional logistics staff without investing anything. These relationships can become long-term, and beneficial to both parties, if a few basic concepts are kept in mind.
Communication Is Key
Flatbed service providers work hard to meet the needs of their customers. But they aren’t mind-readers so it’s important that shippers are able to communicate exactly what they want and need. The more direct, and timely the information, the faster the dedicated fleet partner can respond. Likewise, it’s utterly important that the provider shares information that will improve the supply chain’s function with the shipper. When the lines of communication remain open in this way, both parties are better able to achieve their individual goals, as well as working together on their common goal.
Take Immediate Action
As a business owner, you can’t just sit back and watch a situation, hoping it will straighten itself out. If you notice something, you have to get in there and solve the problem as quickly as possible. The same holds true for an outsourced fleet of trucks. Any issue, problem, or concern that you have about the vehicle, driver, schedule, routes, or anything else has to be addressed right away. Don’t hesitate to pick up the phone and call the logistics provider to discuss a solution. Swift, timely action will ensure you avoid further issues, or conflict later.
Realistic Expectations
Shippers should have a reasonable expectation that their cargo will be delivered on time by their logistics partner. While cargo is delivered on schedule the majority of the time, there may be times when things get a bit off track. Any number of factors such as, the weather, road construction, heavy traffic, or an accident can cause a delay. However, it’s realistic to think that only a small percentage of loads encounter this problem. A provider should have the ability to re-route trucks, or otherwise overcome even the toughest of obstacles.
Long-term business relationships are built upon a foundation of communication, trust and mutual benefit. As a shipper, it’s important that you nurture your company’s relationship with your flatbed trucking provider by being a considerate, open, honest partner. In turn, you will receive expert advice, and unparalleled service for every load of cargo you ship.
